SCAN Health Plan used Writer for an internal knowledge assistant and personalised member communications.

Associates at the Medicare Advantage plan worked across up to 14 disconnected systems to answer one member query. SCAN deployed Writer's platform for a unified knowledge assistant and a member-communications tool trained on its brand voice. The page reports thousands of hours repurposed and 60-80% time savings on derivative content.

Writer is an enterprise generative AI platform with healthcare-tuned models, used for compliant content, knowledge assistants and clinical documentation

This sits in the Ship stage of the AI use-case lifecycle: Named examples from the vendors pharma teams use to get an AI system live inside a real, regulated production workflow — validation, CRM, safety and clinical systems of record.