CirrusMD deployed two Writer workflows, benefits navigation and SOAP-note drafting, in six months.
After a year of inconsistent results building in-house, the virtual care company turned to Writer's platform and its Palmyra Med model. It shipped a benefits-navigation workflow in four months and a clinical documentation workflow in two. The page reports a 234% increase in physician benefit recommendations, a 15x rise in benefits engagement, and 30% patient engagement versus a 2-5% baseline.
Writer is an enterprise generative AI platform with healthcare-tuned models, used for compliant content, knowledge assistants and clinical documentation
This sits in the Ship stage of the AI use-case lifecycle: Named examples from the vendors pharma teams use to get an AI system live inside a real, regulated production workflow — validation, CRM, safety and clinical systems of record.
Published by Writer on its own site — read the original case study on writer.com ↗
Related use cases
- 01Vizient used Writer to produce compliant, personalised healthcare content and reports 4x ROI.
- 02SCAN Health Plan used Writer for an internal knowledge assistant and personalised member communications.
- 03Transforming Content Operations for 2x Faster Time to Market
- 04Astellas: Breaking Access Barriers with Veeva Compliant Chat
- 05How Pacira Generated Deep Website Insights to Get Patients on Therapy Faster
- 06Reaching Underserved Communities with Smarter Targeting