Coloplast replaced a Lotus Notes quality system with TrackWise for global complaint handling.

Coloplast's 15-year-old Lotus Notes quality system could not share data between sites. It implemented TrackWise EQMS, starting with complaints. The page states over 50 care consultants use it, data is available across all locations in real time instead of hours or days, and audit readiness improved.

Honeywell TrackWise (Sparta Systems) is the TrackWise quality management software, now owned by Honeywell, used by pharma and device makers for CAPA, complaints and deviations

This sits in the Ship stage of the AI use-case lifecycle: Named examples from the vendors pharma teams use to get an AI system live inside a real, regulated production workflow — validation, CRM, safety and clinical systems of record.