Alcon: Tips for Proactively Managing Your Medtech Vault

Alcon, a medical device company, runs five Veeva Vault instances across clinical, regulatory, quality, commercial, and medical functions, and had struggled with uncontrolled release management. It built a structured governance process around Veeva's three annual release cycles, adopting a 'configure not customize' approach with clear procedures for impact assessments and feature adoption. The page reports that over four years Alcon delivered more than 350 Vault enhancements across all business units, citing improved operational efficiency, faster time-to-market, simplified infrastructure, and stronger risk transparency.

Veeva Systems is the dominant CRM and content platform in pharma commercial, regulatory, clinical and quality operations, now shipping AI agents directly inside those same production systems.

This sits in the Ship stage of the AI use-case lifecycle: Named examples from the vendors pharma teams use to get an AI system live inside a real, regulated production workflow — validation, CRM, safety and clinical systems of record.