Investing in employees' success

A global telecommunications company with 70,000 employees saw financial stress driving mental-health strain after the pandemic and rising cost of living, and employees were reluctant to use its no-cost financial-wellbeing services over affordability concerns. Optum worked with the company's leadership to expand promotion of its WorkLife and financial-wellbeing concierge services, including letting call-center agents attend money-coaching sessions during shifts, plus a promotional campaign with webinars encouraging employees to complete financial assessments. Within two quarters, the company saw a 105% increase in completed money-coaching appointments, a 29% increase in participants self-reporting they could cover a minor financial emergency, and 1.4 hours per week of productivity regained per participant.

The customer is anonymised in Optum’s own case study — not withheld by us.

Optum is UnitedHealth Group's data and analytics arm, with one of the largest raw claims and EHR-derived real-world-data footprints of any vendor in this directory.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.