Health system boosts reach with payer channel scheduling

St. Luke's Health, part of CommonSpirit Health, struggled with appointment access for insurance-plan members and had high no-show rates hurting efficiency. It integrated "payer channel scheduling" into its digital front door via "Optum Patient Access and Engagement," matching patients to care by clinical need, availability and insurance, with real-time appointment updates. Appointment bookings increased "287%," with "100% of which were 'net new' patients," while the solution reduced costly no-shows and cut administrative work for support staff through automatic real-time updates.

Optum is UnitedHealth Group's data and analytics arm, with one of the largest raw claims and EHR-derived real-world-data footprints of any vendor in this directory.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.