Online Scheduling for COVID-19 Vaccinations

Southwest Medical Associates needed a digital way to manage community COVID-19 vaccine distribution during the pandemic. Optum provided an automated online-scheduling platform for booking vaccine appointments plus automated reminders for both doses, which launched in "under 2 weeks." It scheduled appointments "in under 30 days" for "8,500+ consumers," using text reminders to encourage second-dose return visits; further results are noted as available via a separate download.

Optum is UnitedHealth Group's data and analytics arm, with one of the largest raw claims and EHR-derived real-world-data footprints of any vendor in this directory.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.