Improve access to mental health care with digital scheduling

Refresh Mental Health, operating 300+ locations across 36 states since 2017, needed to improve patient access to outpatient behavioral health services for substance use and mental illness treatment. Optum implemented real-time, 24/7 digital scheduling through its Patient Access and Engagement platform, integrating operational, clinical and practice-management processes. The page states the solution made accessing care more convenient and reduced no-show rates, positively affecting clinic revenue, but does not provide specific quantified metrics on the visible page.

Optum is UnitedHealth Group's data and analytics arm, with one of the largest raw claims and EHR-derived real-world-data footprints of any vendor in this directory.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.