Increasing behavioral health patient access with self-scheduling

Alma, a mental health network of 15,000 providers across 50 states, needed to make it easier for patients to find and access in-network mental health providers. Alma partnered with Optum Patient Access and Engagement to implement omnichannel online self-scheduling through health plan portals, creating a digital-first access experience. The page confirms the network's scale and states the partnership improved the patient experience, but specific quantified outcomes are not shown on the visible page and require downloading the full case study.

Optum is UnitedHealth Group's data and analytics arm, with one of the largest raw claims and EHR-derived real-world-data footprints of any vendor in this directory.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.