Scale & Govern · ServiceNow
unified a multi-vendor IT environment, raising first-contact resolution from 85% to 90.1%
ServiceNow is an enterprise workflow platform with a Healthcare & Life Sciences vertical and an AI Control Tower product for governing AI agents across an organization.
This sits in the Scale & Govern stage of the AI use-case lifecycle: Named examples from the tools pharma teams use to monitor, govern and keep validating an AI system once it is already live in production.
Source
Published by ServiceNow on its own site — read the original case study on servicenow.com ↗
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