Mastercard and Credo AI: Scaling Generative AI Governance in the Financial Sector to Build Customer Trust

Mastercard faced challenges managing AI risk across thousands of models as hundreds of generative-AI use cases surged, a pace manual governance processes couldn't handle. The company partnered with Credo AI to implement an AI Registry, automated intake questionnaires, and a Vendor Portal to streamline risk assessment and approval across multiple stakeholder functions. Andrew Reiskind, Mastercard's Chief Data Officer, stated: "Using the Credo AI Platform, Mastercard is able to manage AI risk and responsibly implement generative AI – with better speed and scale than ever before." Outcomes included automated risk assessments, enhanced visibility into AI adoption, and enterprise-wide control over generative-AI deployment without slowing innovation.

Credo AI is an AI governance, risk and compliance platform used to inventory AI systems, enforce policy, and generate audit-ready evidence across the AI lifecycle.

This sits in the Scale & Govern stage of the AI use-case lifecycle: Named examples from the tools pharma teams use to monitor, govern and keep validating an AI system once it is already live in production.