Singtel Achieves High-Impact Intelligence with AlphaSense's Agentic AI

Singtel, an Asian communications group serving 800 million mobile customers, had a labor-intensive research process described as "archaeology" — manually piecing together intelligence across jurisdictions. It deployed AlphaSense's Agentic Workflows, including custom geopolitical agents scanning regional filings every 24 hours and scheduled agents emailing insights to management each morning. This shifted the strategic relations team from document discovery to higher-level analysis. Director Yi Da Soh said: "My work has shifted from document discovery to leveraging AI-synthesized insights that are directly shared with management."

AlphaSense is an AI-powered search platform over premium business documents, earnings calls, filings and expert-network transcripts, used by pharma competitive-intelligence and business-development teams.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.