ServiceNow Elevates Strategic Intelligence with AI-Powered Credibility from AlphaSense

ServiceNow's market strategy team, led by VP Leon Markham, needed to deliver executive-grade intelligence without sacrificing rigor for speed amid a flood of low-quality generic AI outputs. The team integrated AlphaSense's Generative Search, premium content library, and Tegus Expert Insights into its workflow. Results: a lean team covering "far greater variety of companies and scenarios" than traditional models, compressing what took "3–5 years to master" into first-quarter impact. Markham said AlphaSense provides "the credibility layer that ensures insights are trusted" for C-suite briefings.

AlphaSense is an AI-powered search platform over premium business documents, earnings calls, filings and expert-network transcripts, used by pharma competitive-intelligence and business-development teams.

This sits in the Data Providers stage of the AI use-case lifecycle: Named examples from the real-world-data, claims and competitive-intelligence providers pharma AI systems are trained on, benchmarked against, or run inside of.